How Can We Help?
Answers to common questions, policies and ways to reach our courier support team.
Raise a Support Ticket
Tell us what went wrong and our team will get back to you. Fields marked * are required.
Check Ticket Status
Enter your ticket number and the mobile number you raised it with.
FAQs
Frequently Asked Questions
Can't find an answer? Our team is available Mon – Sat, 9:00 AM – 8:00 PM.
ContactBook online using our booking form, call our helpline, or walk into any NIA Express branch. We will confirm the pickup time by phone.
Hazardous materials, flammables, currency, jewellery, narcotics, weapons and any item prohibited by law or airline regulations cannot be shipped.
Within city: same / next day. Metro to metro: 2–3 days. Rest of India: 3–5 days. International: 4–8 working days depending on destination and customs.
Yes, COD is available for registered business accounts on most domestic pin codes. Remittance is made on a weekly cycle.
Contact support with your AWB number. We investigate every case and process eligible claims as per our terms. Insurance is available for high-value goods.
Address changes within the same city are possible before the shipment is out for delivery. Please call support with your AWB number.
Franchise / Partner With Us
Start your own courier business with the NIA Express brand. We provide training, booking software, branding and full network support.
Careers
We are always looking for delivery associates, operations executives and sales professionals. Send your CV to support@niaexpress.com.
Terms & Conditions
- The shipper is responsible for correct declaration of contents and value.
- Charges are calculated on the higher of actual or volumetric weight.
- Liability for loss or damage is limited as per the booking receipt unless insured.
- Transit times are estimates and may vary due to weather, customs or events beyond our control.
- Prohibited and restricted items will not be accepted.
Privacy Policy
- We collect only the details needed to pick up, deliver and support your shipment.
- Your information is shared only with delivery partners and authorities where required.
- We never sell your personal data.
- You can request correction or deletion of your data by emailing us.